Company
Cingular Wireless is the largest wireless company in the United States, with more than 54 million subscribers who use the nation's largest digital voice and data network. Cingular is dedicated to providing customers with wireless technology designed to enrich their lives.
Vision
To be the most highly regarded wireless company in the world, with a driving focus around best-in-class sales and service.
Values
Customers: We value our customers and treat them with respect, providing friendly, courteous, knowledgeable and prompt service at all touch points. We seek and are driven by our customers' feedback.
Integrity: We operate with unyielding integrity, obeying all laws and adhering to a stringent code of business conduct. We will not tolerate unethical business conduct by our team members.
Performance: We continually raise our performance to exceed customer and shareholder expectations. We strive to be the best wireless company in the world.
Teamwork: We partner with one another—respecting new viewpoints, building trust, enhancing communications, and sharing best practices to deliver world-class products and services.
People: We value our team members and treat them with respect, providing an environment where diverse individuals can develop and are expected to perform to their full potential.
Ownership
Cingular is a joint venture between the domestic wireless divisions of AT&T Inc. (NYSE: T) and BellSouth (NYSE: BLS). AT&T Inc. owns 60 percent of the company and BellSouth owns 40 percent, based on the value of the assets both contributed to the venture.
Revenues
Year 2004 pro forma annual revenue was more than $32 billion.
The Cingular Advantage
1. The country's largest and fastest digital voice and data network—the ALLOVER™ Network—which covers the top 100 U.S. markets and more than 270 million people throughout the U.S.
2. Unlimited calling within the largest mobile-to-mobile calling community—54 million people and growing.
3. Rollover®, Cingular's exclusive offer on our wireless plans that allow customers to keep their unused Anytime Minutes from month to month.
4. An unprecedented selection of handsets and devices to meet every need in the U.S and while traveling.
5. The largest international coverage of any U.S. carrier, giving customers the ability to make calls on 6 continents and 170 countries, with wireless data roaming in over 80 countries for laptops, PDAs, and other data services.
6. Cutting-edge data products and services and access to exclusive content from the top names in media and entertainment.
7. The best pay-as-you-go offering with GoPhone®.
8. A simplified yet comprehensive service summary that spells out exactly what customers are buying and estimated future bills.
9. Friendly, high-quality service at every Cingular location.
10. A 30-day, no-questions-asked return policy nationwide—lets you test out Cingular service stress-free.
In addition, Cingular serves 95 percent of the Fortune 100 companies and counts more than 80 percent of the Fortune 500 and more than 1,200 federal, state, and local government agencies as customers.
